Refund policy

 Return & Refund Policy

We want you to be happy with your purchase. If you receive an item that is damaged, defective, or different from what you ordered, please contact us and we will be happy to assist you. 

 1. Return Period You may request a return or exchange within [7 days] of receiving your order. To be eligible, the item must meet the return conditions mentioned below. 

 2. Return Eligibility To qualify for a return:  The jewellery must be unused and unworn . The item must be in its original condition and packaging.  The jewellery must not have any scratches, damage, or signs of use.  All original packaging, tags, and accessories should be included where applicable.  You must provide your **order number or proof of purchase. We may inspect the item before approving a return or exchange.

3. Items That Cannot Be Returned We cannot accept returns for:  Jewellery that has been worn or used. Items that have been damaged after delivery. Scratched, broken, or altered jewellery.  Custom-made or personalized items.  Items damaged because of improper care or handling.  Items returned without the original packaging, where applicable. Please take care of your jewellery and keep it away from perfumes, lotions, chemicals, water, and other substances that may affect its appearance.

  4. Damaged or Incorrect Items If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at maryamshahzad351@gmail.com. Please provide: Your order number  Clear photos of the jewellery Photos of the packaging .A short video, if requested by our team We will review your request and guide you through the next steps. If the issue is confirmed to be our mistake, we will work with you to arrange an appropriate replacement, exchange, or refund. 

 5. Exchange Policy Eligible items may be exchanged within [7 days] of delivery, subject to availability. The replacement item must be of the same value unless otherwise agreed. If the requested replacement is unavailable, we may offer another suitable option or a refund, depending on the circumstances. 

 6. Refund Policy Once your returned item is received and inspected, we will notify you about the status of your refund. If your return is approved, the refund will be processed through an available refund method. For Cash on Delivery (COD) orders, you may be asked to provide accurate bank account or other required payment details so that the refund can be processed. Please note that the time required for the refund to appear in your account may depend on your bank or payment provider. 

 7. Return Shipping Charges If you are returning an item because you simply changed your mind or selected the wrong item, [customer pays return shipping / store policy]. If you received a damaged, defective, or incorrect item due to an error on our part, **[we will cover the return shipping cost / store policy]**. Please contact us before sending any item back. Do not return an item without receiving return instructions from our team. 

 8. How to Request a Return or Exchange Simply follow these steps:

Step 1: Contact us at maryamshahad351@gmail.com.

Step 2: Provide your order number and explain the reason for your return or exchange.

Step 3: Send the requested photos or videos of the product.

Step 4: Wait for our team to review and confirm your request.

Step 5: If approved, we will provide you with the return instructions.

Step 6: Send the item according to the instructions provided by our team.

 9. Processing Time Once we receive your returned item, it may take [3–5 business days] to inspect and process your return. Approved refunds may take additional time to appear in your account depending on your bank or payment provider. 

 10. Jewellery Care To keep your jewellery looking beautiful for longer, we recommend:  Avoiding direct contact with perfumes and lotions. Removing jewellery before showering or swimming.  Keeping jewellery away from harsh chemicals.  Storing jewellery in a dry and safe place.  Handling your jewellery carefully to avoid scratches or damage. Normal wear and tear, accidental damage, scratches, or damage caused by improper care may not qualify for a return or refund. 

 11. Need Help? We are always happy to help. If you have any questions about our Return & Refund Policy, please contact us:  Email: maryamshahzad351@gmail.com.

Customer Support Hours: ( 10 AM TO 7 PM )

Thank you for shopping with us. We truly appreciate your trust and support.